Vehicle Maintenance

 

vRide Vehicle Maintenance

 
  vRide Vehicles  
 

Welcome to vRide's Vehicle Maintenance support page. From this page you will be able to download detailed instructions on how to use our virtual coupon program, how to contact us and what our hours of service are. We have also provided frequently asked questions on our Vehicle Maintenance program for your reference.

   
   

Download

 
   
Virtual Coupons Instructions
Virtual Coupons Instructions
   
   
   

Maintenance Contact Information


1-800-223-8774 (Toll Free)
To reach Maintenance press 4.

Maintenance@vride.com

National Maintenance Hours
Mon-Friday: 7am-9pm (EDT)
Saturday: 8am-4pm (EDT)

 
 

FAQs

 
   
Q:  What if I select and print the wrong coupon?
A:  If you select and print the wrong Preventative Maintenance Interval coupon you can simply go back and select the correct interval coupon.

 

Q:  I selected a Virtual coupon and received a message that states this coupon has already been printed. What can I do?
A:  If you have verified current vehicle mileage and are certain the service has not yet been performed you can print and use the coupon that is within the 750 mile window of your current vehicle mileage.

 

Q:  How will I know I am selecting the right service interval?
A:  Your service interval is predetermined by your program area. Match the vehicle’s current mileage with the service interval that is within 750 miles of your current mileage.

 

Q:  I have lost my printed coupon, what do I do?
A:  Log into your vRide account, select and reprint the coupon needed.

 

Q:  Can I also schedule my service appointment when I log in?
A:  Once you have selected the appropriate coupon please call your preferred Service Facility to schedule your vehicle’s appointment.

 

Q: I need a coupon but I don’t have the ‘Vehicle Maintenance’ button on my vRide.com account. What do I do?
A: You should have a coupon book in your vehicle. If you do not please contact maintenance@vride.com or call 1-800-223-8774 (Toll Free). To reach the Vehicle Maintenance department press 4.  

 

Q: Is there a dollar limit on the Emergency Coupon? (Dollars or Coupon limit)
A: The Emergency Coupon has an Approved Supplier limit of $50. This is for incidentals such as wiper blades, flat tire repair, and miscellaneous Vehicle required fluids.

If there is a coupon book in your vehicle and you have run out of Emergency Coupons, please contact maintenance@vride.com or call 1-800-223-8774 (Toll Free). To reach the Vehicle Maintenance department press 4.   If you participate with the vRide Virtual Preventative Maintenance Coupon you simply log in and print the Emergency Coupon as needed.

 

Q: Where can I take my vehicle for a state inspection? Is it different than my normal preferred vendor?
A: vRide tries to partner each vehicle with a “One Stop Shop” for all vehicle service needs. In the event your assigned Service provider is unable to perform and certify your required Vehicle Inspection, please contact maintenance@vride.com or call 1-800-223-8774 (Toll Free). To reach the Vehicle Maintenance department press 4.

NOTE: If you reside in California and depending on your vehicle’s passenger size, your required Inspection is performed during your scheduled preventative maintenance service by your assigned Service Provider.

 

Q: Is there a dollar limit on the State Inspection Coupon?
A: Yes, there is a $60 dollar limit on the Inspection Coupon. However if additional work is needed the Coupon instructs the Service Provider to call for additional authorization by dialing 1-800-223-8774 (Toll Free). To reach the Vehicle Maintenance department press 4.

 

Q: How do I schedule a glass repair for my vehicle?
A: Please call Safelite to set up an appointment at 1-800-835-2257 (Toll Free). If Safelite is not your assigned Glass Service Provider you may contact that Supplier or call our Maintenance Department at 1-800-223-8774 for a list of preferred Glass Suppliers in your area.

 

Q: I’ve lost my paper coupon book, how do I get a replacement?
A: To request a replacement Preventative Maintenance Coupon Book, please contact maintenance@vride.com or call 1-800-223-8774 (Toll Free). To reach the Vehicle Maintenance department press 4.  When emailing please be sure to include your vRide assigned unit number (typically located on the rear window).