Policies

Civil Rights Policy

vRide develops and operates its vanpool and rideshare programs for public transportation without regard to race, color, religion, national origin, age, sex, height, weight, sexual orientation or gender identity, familial/marital status, Veteran’s status, or physical or mental disability. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI, Department of Transportation regulations or any comparable state or local requirements may file a complaint with vRide.

 

For more information see vRide’s Civil Rights policy. To file a complaint, follow the below procedures:

 

• Call the Office of the Manager of Contract Compliance at (248) 792‐8511. If after business hours, leave a message briefly describing the nature of the complaint, phone number where the complainant can be reached and best time to return your call. All complaints shall be followed up within (3) business days upon receipt of the complaint.

• Mail, email or fax a detailed letter to the Office of the Manager of Contract Compliance to the address listed below. The letter should describe in as much detail as possible the nature of complaint and must include an address with phone number where the complainant can be reached.

• File a complaint using the Discrimination Complaint form

• A complaint may also be filed directly with the Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR,1200 New Jersey Ave., SE, Washington, DC 20590

 

To request additional information on vRide’s non‐discrimination obligations, please submit your request to:

vRide Inc., Attn: Manager of Contract Compliance, 1220 Rankin Drive, Troy MI 48083, Tel: (248) 792‐8511, Fax: (248) 406–6040, Email: civilrightscomplaints@vride.com